Is Shipito.com a scam, fraud or a legit service?

[alexthunder]

Originally Posted by stayingalive

John from Shipito may be correct when he says that they don't store credit card numbers, but they get around that by making you place a deposit. Then they just deduct whatever they want from that deposit.

I pay $50 per year. Then I transfer exactly the amount that needed to send a consolidated package. In fact this is the best way when using Paypal as it allows to return money in case of a problem.

Originally Posted by stayingalive

Basically David's review tallies with my experience with Shipito.

I have dozens of emails that I'm prepared to share which support my experience of Shipito.

Shipito have a nerve saying that a customer is lying. I've never come across a company that is as rude, deceitful and downright impossible as Shipito.

You may share your experience in the Shipito forum, so that they can reply to you and confirm that you're a real customer of theirs. Post a link to your forum thread here.

Originally Posted by stayingalive

NEVER pay a company via wire transfer - especially using a third party company.

You have no fallback position if the company does not deliver the service you paid for. It's like sending someone cash in an envelope.

If a company won't let you pay via credit card or paypal, AVOID AT ALL COSTS. It means they are not legitimate.

It is a good idea to use Paypal for new companies. Credit card information can be stolen.

In case of Shipito, wire transfer is just a convenient way to transfer large amounts cheaply. It is more for customers who use the service a lot and prefer to save.

Shipito has more than a hundred of thousands of customers (no wonder you may find lots of negative feedback for the company that big). Even if you pay via a wire transfer, don't see any problem returning your money.

[stayingalive]

Originally Posted by alexthunder

It is a good idea to use Paypal for new companies. Credit card information can be stolen.

Yeah, it's a good idea to use Paypal. That's my point. They won't let me pay via Paypal.

Even if you pay via a wire transfer, don't see any problem returning your money.

My dealings with Shipito have been absolutely horrible - I've never been treated so badly by any company. I would not rely on them to return any money.

[stayingalive]

Originally Posted by alexthunder

You may share your experience in the Shipito forum, so that they can reply to you and confirm that you're a real customer of theirs. Post a link to your forum thread here.

I'm not posting in the Shipito forum. I do not want anything more to do with them. My only interest is in sharing my experience so other people don't have to through it.

I wish I had read a thread like this before I used Shipito - I'd have saved myself a lot of money and unnecessary hassle.

[alexthunder]

Originally Posted by stayingalive

This post reads like it's been written by a Shipito employee.

Why would a Shipito employee write the following review:
Complaints after 18 months of using Shipito ?
Want to see my messages in the Shipito forum as well?

Originally Posted by stayingalive

Really? And you know this how?

You may get the amount of clients from the mailbox numbers. My account number is 30 thousand something. I saw many accounts with numbers from 34000 to 99999. Newer accounts use numbers like A0001 and B6000.

[stayingalive]

Originally Posted by alexthunder

Why would a Shipito employee write the following article:
Complaints after 18 months of using Shipito ?
Want to see my messages in the Shipito forum as well?

I deleted my post after reading your list of complaints as I was wrong to accuse you of being a Shipito employee.

I still don't get why you're defending them so much, especially after they've obviously treated you fairly badly.

[alexthunder]

Originally Posted by stayingalive

I still don't get why you're defending them so much, especially after they've obviously treated you fairly badly.

They didn't treat me badly.

Shipito services were very cheap. Now they are more expensive compared to many russian freight forwarders. But I haven't found any US freight forwarder that is cheaper than Shipito for countries besides Russia and which is reliable, offers many shipping methods.

Originally Posted by stayingalive

I'm not posting in the Shipito forum. I do not want anything more to do with them. My only interest is in sharing my experience so other people don't have to through it.

I used to work in a support team for a software company. Few inquiries were positive. By reading their forum you could think that their software was just awful. It was the time when I realised that glad customers don't really tend to post anything. But as soon as they have a problem, they do leave negative feedback.

There are many Shipito competitors who make fake reviews on how bad Shipito is (we had the same problem in the software company). Plus I saw many customers in the forum who just didn't want to admit their own faults blaming Shipito for everything. I must repeat that Shipito is not ideal. It has some growth problems, but all 2 their old warehouses in California and 1 in Oregon are full of packages. This proves that Shipito is good for thousands or even tens of thousands of customers no matter how many negative reviews you read.

Few companies (like Zappos) try to satisfy their customers by all means. Such companies usually have lots of positive feedback. But everything costs money, so goods and services of such companies are very costly. Shipito offers moderate and low cost pricing, so I don't expect excellent experience as a customer. I get what I pay for.

Posting in the Shipito forum will prove that you really were a customer. Besides the forum allows to understand that the company is very transparent and its employees try to solve problems.

[stayingalive]

Originally Posted by Unimpressed Customer

Shipito.com is not a scam - it is just an EXTREMELY PREDATORY company.

I initially registered using a family member's credit card (I don't own a credit card). The payment was accepted, and an ordered placed to their address. However, once the packages arrived to shipito, they refused to accept payment to send them to my address. Why? Apparently I had violated one of their many, many obscure terms of use.

They then placed a hold on my account and demanded an insane amount of paperwork including passports, photos IDs, and letters signed by a notary. Well, identity theft lights started going off and the person whose card I had just used backed out. No way were they going to risk identity theft to get my packages cleared.

I tried to reason with employees (my province doesn't even have notaries) to allow me to use an alternative payment method like paypal, but no luck. The replies were short, uninformative, often ignored the question I asked in the first place, and just plain RUDE. I had never dealt with a company that so blatantly disrespected their customers.

In the meantime they had my packages hostage.

Frustrated, I gave up for a period of time, only to return to the site and find my packages no longer in my account. WHAT THE HELL? I was told that I would need to pay an additional fee to have them placed back in my account, and threatened that if I didn't pay the fee quickly, and immediately ship the packages after payment, the contents of my package would be LIQUIDATED.

WHAT KIND OF COMPANY DOES THAT?

Eventually I made a wire transfer, incurring fees for the money transfer, then additional fees from the company for accepting the wire transfer, two different fees for having my packages placed back into my account, then excessive fees for the shipping itself.

Total cost for shipping packages collectively weighing 2lbs?
Over $100.

STAY AWAY.

You would have to be a complete fool to use a company like shipito.

If you would like any additional information, such as copies of emails from the company I would be more than happy to provide them. Predatory companies like this should be taken down, and I'm more than willing to help with what information I have.

Employees I dealt with: Lindsey Oshiro, Jessica, Michelle, Jon, Phi.

This absolutely echoes my situation.

They are the worst company I have ever dealt with.

I couldn't get them to send my goods unless I paid via wire transfer. And they charge a $16.00 fee for wire transfer. The reason? I had exceeded my monthly spending limit.

Here's the kicker, I had deposited $500.00 into my account via credit card to ensure smooth transactions and quick shipping. But I wasn't allowed to use that to send my packages.

The reason they gave is that I could get a chargeback from my credit card company.

The staff told me they would refund my credit card but that meant about $50.00 worth of charges in international transaction fees and dollar conversion. I told a staff member that it would be cheaper for me to get a chargeback as the bank wouldn't charge me fees.

Next thing I know, my account is limited and I can ONLY pay via wire transfer.

Now they're withholding my property. It will cost me an additional $50.00 to pay via wire transfer in fees (including their $16.00 fee).

Given how concerned they were over chargebacks, I'd say the credit card companies are onto them. So if you have a deposit with Shipit, get onto your credit card company and demand a chargeback STAT.

DON'T USE SHIPITO UNLESS YOU ENJOY BEING TREATED LIKE A CRIMINAL.

[andypanda23]

Shipito has lots of problems. But they are very minor. They offer MPS shipments through Fedex and TNT which allows me to save a lot. And these are very significant amounts considering the fact that I ship more then a dozen of heavy packages monthly.

I saw many ads that looked attractive at the first sight. But after reading reviews I wasn't thinking about trading Shipito for some other company. If you know any freight forwarder that is better for frequent shippers like me, please let me know.

[qweasd11]

It is a legitimate service. I have used it many times.

[mrdelurk]

I used Shipito once. As a first time user, I must admit, one develops a strong love-hate relationship to the company.

I sent them a package with a check attached that prepaid air mail forwarding. Nothing happened for a month. When I inquired they said they don't see it and asked what's my box number. "Box number?" Who cares? I don't ask the post office either what bins they use for my mail.

OK, so there's some weird fixation with box numbers here. Fine, let's humor these guys since they got my package. I took out a Shipito box number for $9. "My box number is XXX. So can you please find my package?"

They found it. Oh? So all this was just for $9? Why not just add $9 to the shipping quote and not aggravate people. Shipito still wouldn't touch the check I taped to the shipment in an envelope with their name on it. Fine guys, I pay another $8 for you to tear all that up, here comes the same $160 with PayPal. Mail my package already, would ya.

Nope, they still won't. I must submit 5 utility bills with my name, notarized copy of a personal document, and they'd prefer that I transfered the amount via bank (which costs $40). Looks like mailing requirements from some Communist regime, not a First World business. Are these guys really in shipping or do they just collect people's personal data for the KGB? Or is this a ruse to make shippers just walk away so the package can be sold on eBay?

To find out, I uploaded some 5 bills of little importance (who cares if the KGB learns my monthly charges for Roku). The response was, they'll "decide" in a few days if they'll ship my fully paid package. Reading this, I totally lost my cool. I replied, I only plan to ship this one package with Shipito, and I'm ready to send in FedEx to fetch it from their warehouse and ship it if they don't get it going already. There was silence for a while, then an answer came that they made an exception and the package ships tomorrow.

Oh. Yay? Maybe they ARE a bona fide shipping business, after all. Just run a bit... peculiarly. We'll see if that air mail package really shows up.

And it did. In 25 days, but it arrived. Now - in 25 days one could pretty much get it there by truck & boat, but who cares, I used Shipito because USPS just wouldn't take the box for being 5 inches longer than their arbitrary choice. ("Which 5 inches of this instrument do I saw off?") All in all, Shipito delivered. But I can see how someone else less patient might totally freak out and run away screaming. I was close to it too