I Can't Download the DRM License

[Osuperduck]

Not sure if you guys can help me or if this is the right place...

I joined website and payed for a monthly membership to download and watch videos.

Now that I am a member I can down load the videos with no problem but I can't seem to down load the License (DRM?). So I can download but not watch them. What could be preventing me from down loading this license? I have had the support people on the website refresh my down load licenses tries (you get 2 links/tries per month) but still nothing happens. I can't get anymore help from the websites support team. They won't answer my emails. So I have all these videos I can't watch because I can't get the License onto my computer.

Any ideas?

I have Win7 64.