I Can't Download the DRM License

I Can't Download the DRM License

 

Not sure if you guys can help me or if this is the right place...

I joined website and payed for a monthly membership to download and watch videos.

Now that I am a member I can down load the videos with no problem but I can't seem to down load the License (DRM?). So I can download but not watch them. What could be preventing me from down loading this license? I have had the support people on the website refresh my down load licenses tries (you get 2 links/tries per month) but still nothing happens. I can't get anymore help from the websites support team. They won't answer my emails. So I have all these videos I can't watch because I can't get the License onto my computer.

Any ideas?

I have Win7 64.

Re: I Can't Download the DRM License

 

Would you like to let us know what messages you get when you're trying to play the videos?

Re: I Can't Download the DRM License

 

It might help if you tell us the errors you're getting, Tom is right:D

Re: I Can't Download the DRM License

 

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This is the error I get when opening one of the videos,...


....BUT I ALREADY KNOW THE VIDEOS WON'T PLAY, because the DRM License from the website won't install and/or unlock the DRM.

to be clear...

I have belonged to this site on my old computer with a different account and it worked.

You are suppose to clink on a link to unlock/download the License and a "SUCCESS" appears and then I know the License/DRM is downloaded/recognized. HOWEVER on my new computer I click on the unlock/download the License link and I don't get the success page. Nothing happens. So I am pretty sure this is the crux of the problem. Which is why I am wondering what could be preventing this step in getting the Licensing agreement onto my computer.

I have tried to communicate the support techs on this website but they aren't answering my emails anymore. I think they think I am just trying to steel Licenses for other computers or something.