I desperately need help with Replay AV 8.

BlueSpark · #1 12-29-2007, 11:34 AM

Somebody please help...
I hope this is the right forum.

I liked the features of Replay AV for capturing audio, especially the scheduler. I did not try them out but decided to go for the whole suite for $100.

I loaded all individual components and Replay AV8, which may have been a mistake (was I only supposed to load AV8? They gave me activation codes for each piece) and I think they all work but when I launch AV8 I get the Windows application failure notice. I really want to make this work but I have been struggling for weeks with zero progress. Does anyone have any ideas?

#2 12-29-2007, 01:34 PM

It is a good lesson. Always test software before buying it!

But don't worry too much. All Applian software comes with 30 Day Money Back Guarantee!

When solving problems with software it is a good idea to contact the support team of the vendor.

What version of Windows do you have?

What kind of error message exactly did your Replay AV show?

Can you attach the log file of Replay AV ( log-###.txt usually can be found in C:\Program Files\Replay AV\ ).

BlueSpark · #3 12-29-2007, 02:04 PM

Thanks so much.
Its not so much the money, I just need the thing to work so I can load the ipod of a friend in the hospital.
Since I am ignored by the "support team", I'm looking for help anyplace I can find it. To answer your questions:
- XP Pro
- I get the "Sorry Replay A/V has encountered a problem and needs to close" error from Windows.

I have yet to see an opening screen. Here is the entire contents of the log file (log-12-28-07.txt) from the last time I tried to launch:

Recording log for All Shows
Replay A/V Version 8.41
Reg code:

Fri Dec 28 12:11:07 PM Windows OS = Microsoft Windows XP Professional

The file is attached. Thanks!

#4 12-29-2007, 02:59 PM

Tough problem. Asked the support...

Have you tried older versions? Do they have the same problem?

BlueSpark · #5 12-29-2007, 04:16 PM

No, I never had an older version. This is very strange. I have never seen this happen on this PC and I have a few very elaborate (and expensive) programs on it, and no junk. I sent the file that goes to microsoft in the event of a crash to applian, I guess that has no clues? I wonder if there is anything it may conflict with, Realplayer, quicktime, some NCH stuff that I used to use...

#6 12-30-2007, 12:46 AM

Quote:

Originally Posted by BlueSpark

No, I never had an older version. This is very strange. I have never seen this happen on this PC and I have a few very elaborate (and expensive) programs on it, and no junk.

I sent the file that goes to microsoft in the event of a crash to applian, I guess that has no clues? I wonder if there is anything it may conflict with, Realplayer, quicktime, some NCH stuff that I used to use...

As a programmer I don't really see any chance to avoid bugs in software. When you fix old bugs, new ones appear. Usually the less software you have on your PC, the better.

When you send the report of a crash to M$, I'm not sure even M$ knows about it

Speaking seriously, I always thought that this feature was made to report the crashes of M$ products especially Windows. I don't really think that M$ informs other software vendors, especially small ones.

Most probably this conflict is caused by firewall, anti-virus, anti-spyware, anti-malware. You can try to disable them temporarily.

And there can be problems with WinPCap. Please try to find a URL of some media stream with freeware URL Snooper, that also uses WinPCap.

#7 12-31-2007, 12:58 AM

Hey, BlueSpark! Have you solved the problem?

BlueSpark · #8 12-31-2007, 06:41 PM

No, Im doing other things today but yesterday I did uninstall all applian components including sendit and winpcap, rebooted in clean mode, made sure nothing nonessential was running, re-downloaded again, re-installed again. Same thing... no .log file either. What other programs have a scheduler? I dont care if its not free.

#9 01-01-2008, 01:46 AM

Quote:

Originally Posted by BlueSpark

No, Im doing other things today but yesterday I did uninstall all applian components including sendit and winpcap, rebooted in clean mode, made sure nothing nonessential was running, re-downloaded again, re-installed again. Same thing... no .log file either.

Have you tried to install older version (the links are in your private messages)?

Have you tried to disable firewall, anti-virus, anti-spyware, anti-malware software temporarily?

Quote:

Originally Posted by BlueSpark

What other programs have a scheduler? I dont care if its not free.

-What kind of streams do you wanna record?
-Do you wanna record talk shows or from music radio automatically splitting and tagging songs?
-Do you wanna rip streams or record from your sound card?
-Do you need video stream recording?

BlueSpark · #10 01-01-2008, 11:39 AM

I redownloaded and re-installed in clean mode. No anti-anything programs running. I'll try the older version now.

-What kind of streams do you wanna record?
Mostly streaming radio.

-Do you wanna record talk shows or from music radio automatically splitting and tagging songs?
I dont really care about this.

-Do you wanna rip streams or record from your sound card?
Streams. I have another way to digitize analog audio if I need to. I want to be able to schedule a recording session to catch a radio program when Im not here.

-Do you need video stream recording?
Thought it sounded cool but in all reality I would probably never use it.