Try to install the latest Realtek HD Audio driver for your laptop that Sony offers.
Make sure your laptop has Realtek HD Audio:
- Right-click on the speaker icon in the system tray
- Click "Playback Devices"
- Double-click "Speakers"
- On the "Controller Information" section, click "Properties"
- Select the "Details" tab
- Choose the "Hardware Ids" property
- Verify that the "PnP ID" looks like "HDAUDIO\...VEN_10EC". If it is so, then you have a Realtek HD Audio card.
Realtek High Definition Audio Driver download and installation instructions from Sony:
- To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.
- Download the REDAUD-12655000-US.EXE file to a temporary or download directory (please note this directory for reference).
- Go to the directory where the file was downloaded and double-click the REDAUD-12655000-US.EXE file to begin the installation.
- At the "Realtek High Definition Audio Setup Program" screen, click "Next".
- At the "License Agreement" dialog, read the agreement, then, if you agree, click "I Agree" to continue with the installation.
- At the "Finish" screen, click "Finish".
- The installation of the Realtek High Definition Audio Driver is complete.