Greetings,
I legally purchased the final game of the 2002 World Series several years ago from the Digital Download division of Major League Baseball and could originally open the WMV file. Since then, MLB licensing has ceased allowing the 500MB file to be opened. I tried opening the DRM protected file with Danisoft Media Converter, however the initial license approval step denies access. MLB has offered me a refund, however I really would like the game as a memorabilia keepsake. What is the best method for unlocking this file legitimately purchased by me? Thank you for any thoughts, Scott
Below is the statement from MLB when attempting to open the file (really just a bunch of lip service):
Attention Valued MLB.com Digital Download Customers:
It has come to our attention that a small subset of our MLB.com Digital Download customers are unable to access and watch certain games that they previously purchased on MLB.com. MLB.com is committed to ensuring that all non-functioning MLB.com Digital Downloads that were previously purchased directly from us are again made available at no additional cost to our customers without regard to the number of machines to which the Downloads have been transferred.
If you are unable to view a MLB.com Digital Download game that you purchased directly from us, please contact MLB.com Customer Service by either (1) sending an e-mail to
customerservice@website.mlb.com listing the games that are no longer accessible, or (2) by calling 1-866-800-1275 to speak to a representative.
We will then send you an e-mail containing information on how to re-download and access these games. Please note that all Regular Season games will be available in the originally purchased format and that all Postseason games will be made available in Windows Media format. If we are unable to provide you with a replacement video, we will offer you a refund.
We regret any inconvenience, and value your continued support.
Sincerely, MLB.com