I desperately need help with Replay AV 8.

[BlueSpark]

Somebody please help...
I hope this is the right forum.

I liked the features of Replay AV for capturing audio, especially the scheduler. I did not try them out but decided to go for the whole suite for $100.

I loaded all individual components and Replay AV8, which may have been a mistake (was I only supposed to load AV8? They gave me activation codes for each piece) and I think they all work but when I launch AV8 I get the Windows application failure notice. I really want to make this work but I have been struggling for weeks with zero progress. Does anyone have any ideas?

It is a good lesson. Always test software before buying it!

But don't worry too much. All Applian software comes with 30 Day Money Back Guarantee!

When solving problems with software it is a good idea to contact the support team of the vendor.

What version of Windows do you have?

What kind of error message exactly did your Replay AV show?

Can you attach the log file of Replay AV ( log-###.txt usually can be found in C:\Program Files\Replay AV\ ).

[BlueSpark]

Thanks so much.
Its not so much the money, I just need the thing to work so I can load the ipod of a friend in the hospital.
Since I am ignored by the "support team", I'm looking for help anyplace I can find it. To answer your questions:
- XP Pro
- I get the "Sorry Replay A/V has encountered a problem and needs to close" error from Windows.

I have yet to see an opening screen. Here is the entire contents of the log file (log-12-28-07.txt) from the last time I tried to launch:

Recording log for All Shows
Replay A/V Version 8.41
Reg code:

Fri Dec 28 12:11:07 PM Windows OS = Microsoft Windows XP Professional

The file is attached. Thanks!

Tough problem. Asked the support...

Have you tried older versions? Do they have the same problem?

[BlueSpark]

No, I never had an older version. This is very strange. I have never seen this happen on this PC and I have a few very elaborate (and expensive) programs on it, and no junk. I sent the file that goes to microsoft in the event of a crash to applian, I guess that has no clues? I wonder if there is anything it may conflict with, Realplayer, quicktime, some NCH stuff that I used to use...

Originally Posted by BlueSpark

No, I never had an older version. This is very strange. I have never seen this happen on this PC and I have a few very elaborate (and expensive) programs on it, and no junk.

I sent the file that goes to microsoft in the event of a crash to applian, I guess that has no clues? I wonder if there is anything it may conflict with, Realplayer, quicktime, some NCH stuff that I used to use...

As a programmer I don't really see any chance to avoid bugs in software. When you fix old bugs, new ones appear. Usually the less software you have on your PC, the better.

When you send the report of a crash to M$, I'm not sure even M$ knows about it Speaking seriously, I always thought that this feature was made to report the crashes of M$ products especially Windows. I don't really think that M$ informs other software vendors, especially small ones.

Most probably this conflict is caused by firewall, anti-virus, anti-spyware, anti-malware. You can try to disable them temporarily.

And there can be problems with WinPCap. Please try to find a URL of some media stream with freeware URL Snooper, that also uses WinPCap.