[scorpion]

You have me baffled!

I do not know what issue you are having!

You have a DVR connected to router, and your local computer connected to router.

I would check the portforward for 80. Perhaps the router was reset, and the portforward was not performed

OK! I admit it. I am grasping at straws.

I would open Video Server E, and then I would use the eye glass icon to see if it sees the DVR.

If it sees the DVR then it should give you video (assuming the port forward is correct).

If the Video Server E can see the DVR, but the wording looks "the color of grey" rather than bold black, then the DVR needs Video Viewer instead of Video Server E.

It may be that there is a conflict with the router. It may want to give out addresses such as 192.168.1.001, or 192.168.1.004.

If this was the problem then set the DVR in to DHCP mode under the network options in your menu.

Look to see what IP address it assigns the DVR, and write it down. Switch to static mode. If it retains the IP address that was assigned by the router then we are good, or you will have to manually change it to the IP address that the router wants to assign to the DVR.

Set the port forward on the router, and you should be good to go!

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For others who come to this post from a search engine then I will give you some common issues.....


For those of you who are having issues where the Video Server E works, but connecting with a browser gives you the message "URL not on server". This may be an active X issue. IE 7 will not run Active X where the certificate has expired, or if the signer is unknowned.

Go in to tools > Internet Options > Security Tab. Change the Active X to give you a prompt.


Go to the general tab and delete Temporary Internet Files. Open a new browser (or refresh the page) to connect to your DVR. This should give you the active x prompt (the yellow bar at the top of the screen asking you to allow an Active X to run).

Allow the Active X to run. If you get a message:

"Windows has blocked this software because it can't verify the publisher."

"Publisher Unknown"

Go ahead, and allow it to run anyways!

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There is a possiblilty that the DVR's internal server may have gone in to failure.

This can be verified with a crossover cable, and setting ip address of the DVR to 192.168.1.1, and the computer to a static IP address of 192.168.1.2 . Now see if you can ping the DVR. Does it time out? Do you get a response?

If you get a good ping then the DVR is good to go. If you do not get a good ping, and it times out, then see if there is an internet chip on the DVR board that needs to be replaced. you will have to use an Oscilloscope to test the chip. It may be a RTL6201CP. Do not replace the chip if the DVR is under warranty. Call your dealer for replacement.

Start with a small step, and get verification, then go to the next step.