your not the only one that has got burned by them
http://prntscr.com/ebffe8
as you can see i have sent them enough emails and they just take your money, a lesson should be learned by this, any site that wants the money upfront and there is no where you sign up for and you are "supposed" to get something in the mail is full of it, I wish there was a way to file a complaint but they get suckers like you and me, 20 bucks gone