Quote:
Originally Posted by JHK
I bought WM Capture to record webinar screens and the audio that goes with them.
When I try to record the "gotowebinar" window, WM Capture throws an error message "Cannot Run Graph".
Troubleshooting post said to download updated "activeX" and to uninstall WM Capture then reinstall WM Capture.
After following the recommendations, WM Capture still does the same thing and throws the error message again.
I've emailed tech support twice but no response.
Anyone know what to do?
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Check your trash/spam folder, applian is usually right on top of responding to issues. Also, make sure you leave the box checked to be notified of a response when you submit you ticket with them.
At any rate, I had this same issue myself and the response I got was this:
The "Cannot Run Graph" error is related to the version of DirectX installed on your machine. You need to have version 9 or higher installed in order to run WM Capture. My recommendation would be to make sure you are running DirectX 9 (or 10 if your graphics card will support it) and that should take care of the problem.
Also, You might want to try uninstalling
WM Capture, restarting your computer and re-installing it. Usually this has to be done for it to realize that the proper version of DirectX has been installed.
I know you said you did these things already....so, what version of direct x do you have now?