Quote:
Originally Posted by stayingalive
I still don't get why you're defending them so much, especially after they've obviously treated you fairly badly.
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They didn't treat me badly.
Shipito services were very cheap. Now they are more expensive compared to many russian freight forwarders. But I haven't found any
US freight forwarder that is cheaper than Shipito for countries besides Russia and which is reliable, offers many shipping methods.
Quote:
Originally Posted by stayingalive
I'm not posting in the Shipito forum. I do not want anything more to do with them. My only interest is in sharing my experience so other people don't have to through it.
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I used to work in a support team for a software company. Few inquiries were positive. By reading their forum you could think that their software was just awful. It was the time when I realised that glad customers don't really tend to post anything. But as soon as they have a problem, they do leave negative feedback.
There are many
Shipito competitors who make fake reviews on how bad Shipito is (we had the same problem in the software company). Plus I saw many customers in the forum who just didn't want to admit their own faults blaming Shipito for everything. I must repeat that Shipito is not ideal. It has some growth problems, but all 2 their old warehouses in California and 1 in Oregon are full of packages. This proves that Shipito is good for thousands or even tens of thousands of customers no matter how many negative reviews you read.
Few companies (like Zappos) try to satisfy their customers by all means. Such companies usually have lots of positive feedback. But everything costs money, so goods and services of such companies are very costly. Shipito offers moderate and low cost pricing, so I don't expect excellent experience as a customer. I get what I pay for.
Posting in the Shipito forum will prove that you really were a customer. Besides the forum allows to understand that the company is very transparent and its employees try to solve problems.