[BlueSpark]

Thanks so much.
Its not so much the money, I just need the thing to work so I can load the ipod of a friend in the hospital.
Since I am ignored by the "support team", I'm looking for help anyplace I can find it. To answer your questions:
- XP Pro
- I get the "Sorry Replay A/V has encountered a problem and needs to close" error from Windows.

I have yet to see an opening screen. Here is the entire contents of the log file (log-12-28-07.txt) from the last time I tried to launch:

Recording log for All Shows
Replay A/V Version 8.41
Reg code:

Fri Dec 28 12:11:07 PM Windows OS = Microsoft Windows XP Professional

The file is attached. Thanks!