Jaksta will only allow contact via logs, from what I can see. You write a message describing your problem but you have to perform an "exercise" with the program, including downloading a YouTube video that you don't already have in browser cache, whether or not it's related to your problem; then a log file is placed on desktop, after which you get a message to upload it.
I've tried umpteen times but the page won't load.
I'm so confused and fed up. It was so easy with VLC, I was in a fool's paradise
clemenzina