I honestly don't know, but it really bothers me. There are people who write false reviews and now false complaints against Shipito. The said part is they never even been our customers. They never tried our service. They have a basic information about service wrong. It is basically just lies with the goal to damage our company.
This really bothers me. I don’t mind
handling issues from real customers. But what do I do with outright lies? It is great that Internet gives power to customers to voice concerns, but what about false complains on anonymous websites?
Why I know that review is false?
Shipito never ever saves any customer credit cards! We have no technical ability to charge customer cards. This is basically not possible with our system.
Customer must come to our website and submit new payment. Otherwise it is not possible to pay for virtual mailbox fee.
In case customer doesn't have any deposit on his/her account and doesn’t submit a new payment only one thing happens. His/her Virtual mailbox plan is switched to Individual Packages plan. Individual packages have no monthly fee. So that is all what happens. There is no contract. Nothing like buying a car or other bullshit someone wrote in the article.
Why are we doing it like this?
The main reason is security reasons. We don't want to save credit cards due to the security reasons. We don't want customers credit card information to be compromised. And the best security is not to save it at all.
The rest of the facts in the article is also incorrect. But I just wanted to focus on the main fact that the person who wrote this knows nothing about our service! Couldn't even try it.