i called them around noon (London, UK time) and was connected to a man i couldnt understand very well and all of a sudden the connection was dead (total silence). I redialed both numbers but from that point on my call didnt get transferred to a human agent ("adviser") again and for hours i was kept on hold in the waiting loop. I hung up several times, i redialed again and again and again. And it kept going this way: phone waiting loop (with music and intermittent male voice explaining the same stuff/ads/offers/etc over and over again) for hours!
Then, at some point in the afternoon (~3p.m., London, UK time), the automatic phone message (waiting loop) changed, saying (with female voice) "please call back during opening hours between 8am and 10pm, 7days a week".
Clearly it was impossible to cancel my account over the phone line! I got to speak to a human being only once within 3 hours (and he cut the connection!!)!
Interestingly, at ~03:30p.m., when i reloaded the Cancel-webpage, it got the chance to cancel the account online!
,
They say that they can be reached 7days a week from 8a.m. to 10p.m.. Then try the following:
Call them at 4p.m. (London, UK time)! Don't be surprised if the answering machine says "you're calling out of business hours"!
So a good time to call them is in the morning (London, UK time). Or wait until ~4p.m. and try the online cancellation again. As my screenshot proves, it
is possible to cancel online... it only depends on the hour/time during the day.
Lovefilm?
Selection is poor. Video quality is poor. Prices are high. And cancellation a big pain in the ass.
Lovefilm??
Never agian. No thanks!!
