Try to contact Pinnacle support to solve your problems with the box.

I don't really like Dazzle Video Creator Plus HD. It costs $80 while it can only capture from composite (RCA) or S-Video input. Pinnacle Studio HD is the main reason of its price being so high. It can't capture HD video despite what you may think when seeing HD in its name.

My TV Tuner costs the same and I can perfectly record videos from RCA or S-Video input with it.