The info, that you shall start sniffer first, doesn't say anyting. It's no error message, it's a general hint. It will always be shown, also if everything is running fine.
You wrote, you made sure, that media was playing BEFORE you tried anything. But it is neccessary, that the media playing STARTS AFTER Grab++ is loaded, since Grab++ will monitor the start of the play.
If this condition has already been met during your testings, the problem should be in the communication between Grab++ and the Browser. Have you already tried the following
adjustments?
Quote:
(1) Refresh the webpage again and make sure the video/music is playing.
Then see whether the Grab++ captures the video for you.
(2) Check the Grab++'s preferences to see whether the Grab++ is monitoring your browser
Click the 'Action' button on the Grab++ interface, then 'Preference...', then 'Monitoring' and check the browser you use, then click 'OK'.
Then Refresh the webpage again to see whether the Grab++ captures the video for you.
(3) check your IE setting:
Open the dialog tab 'Tools-->Internet Options --> General', then click the 'setting' button under 'Browsing History' to open the 'Temporary Internet Files and History Settings' dialog. Check the 'Every time I visit the webpage' radio, then click OK.
Then Refresh the webpage again to see whether the Grab++ capture the video for you.
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I think, number 2 there might be the problem.