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What kind of files are you converting?
What is you CPU usage during conversion?
Please open your Windows Task Manager and check CPU usage level during conversion.
Please close all unnecessary applications on your PC and start the
conversion again.
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Nobody answered onto the questions
Soundtaxi support asked. I wonder whether the software doesn't work, because lots of people buy it. I don't want to recommend software that doesn't work for many users.
And I always recommend to try software before buying it.