Replay Media Catcher offers high quality support. Can't say anything good or bad about the support of Jaksta.

Doing streaming media for ages means a lot. I've seen many companies leaving the market after not being able to sell any decent amount of software (some companies just stop releasing new versions so even old bugs are not being fixed).

Also RMC can be purchased in the Replay Capture Suite.

RMC can't tag songs that were not recorded with it... That's true. The purpose of the program is to record automatically adding as much information about recordings as possible. Tagging by other software means spending more time... although not everybody needs song tagging.