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Is Shipito.com a scam, fraud or a legit service?

 (http://stream-recorder.com/forum/showthread.php?t=8239)

Stream Recorder 10-18-2010 03:04 AM

Is Shipito.com a scam, fraud or a legit service?


 
Is Shipito.com a scam, a fraud or a legit service? Let's find out.

What is Shipito.com?
Shipito.com allows you to shop in the U.S. and have packages forwarded to you by USPS, Fedex, DHL, Polone Parcel, Shipito Air Mail.

Company information
Shipito
2972 Columbia St., Torrance, CA 90503, USA

Shipito.com services:
  • INDIVIDUAL PACKAGES with no monthly or set up fee. $8.50 per package + postage
  • VIRTUAL MAILBOX - unlimited size. Consolidation and free storage up to 45 days.
  • MAGAZINES and LETTERS are mailed out for just $1. Postage for a magazine is $2.65 anywhere in the world.
  • Online account. Details about each package including its tracking number. Select the best shipping method. Email notifications.
  • PACKAGE CHECK - they can check content of your package, making sure everything is in good shape and nothing is missing.
  • RETURNS and REFUNDS - Help with returns and refunds for products.
  • ASSISTED PURCHASES in stores which require complicated verifications or accept only U.S. credit cards.
  • Assisted purchases in OFFLINE STORES.

Is Shipito.com a scam, fraud or a legit company?
Several friends of mine suggested me to use Shipito.com. Last year I decided to try it myself. I joined Shipito.com on November 2010. Shipito.com has consolidated 375 my packages saving me tons of money (compared to shipping packages from US shops directly without consolidation).



Moreover Shipito allowed me to avoid sales tax using its warehouse in Oregon. And since the majority of American shops do not offer international shipping, using a freight forwarder (parcel forwarder, package forwarder) was the only option shopping there anyway.

I have sent 40+ packages from Shipito.com using USPS. I have received most of them already and have a tracking number for another one. So far no complaints at all.

yvonneka 06-18-2011 10:04 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Hmmm......I THINK NOT. seeing as i found this:

Quote:
Originally Posted by DavidMa
Shipito / Shipito.com
Posted: 2010-02-14 by DavidMa
CREDIT CARD FRAUD !!! STAY AWAY FROM SHIPITO !!!
Complaint Rating:
Company information:
Shipito
2972 Columbia St., Torrance, CA 90503, USA
Torrance, California
United States

Shipito are thieves and criminal, pure and simple. AVOID THEM AT ALL COST !!!

Shipito.com in Torrance, California enticed my fiancée into a monthly membership for $25 and then added an assisted purchase service for which she paid separately $8.50 (plus cost of purchase, sales tax, shipping) and on top of that, they charged 10% commission from the purchase cost, but that wasn't enough... these Shipito scamers charged another 5% pretending to be Visa fees.

When she had to order more items, they kept charging her card for every item they received. She called and cancelled the membership and even paid for an additional month that she didn't use due to their questionable calculations.

Despite this, she continued to be billed $25 a month because of the credit card information that the Shipito scammers got from her membership during registration, which did not cover any assisted purchases. When challenged on these fraudulent charges, the individual introduced as the senior manager explained that the membership was just like buying a car. If you decide to keep it in the garage, you still have to pay for it.

When I explained that according to my own understanding of California and Federal law, Shipito has a right to claim money they feel they may be owed but do not have the right to abuse credit card information or make charges against an account which the owner of that account has clearly stated they do not authorize. Since my fiancee cancelled by email, and has confirmation of the cancellation and since Shipito confirms that the cancellation was due to her stopping the service, they are wrong on two accounts. Firstly, they are charging without authorization citing a membership agreement they have confirmed is closed and secondly as the car analogy is ridiculous since a car is a physical item you own and Shipito is claiming that they should still be paid for existing even though there is no way they could ever provide the services they want to charge for.

One of their useless staff ended our conversation saying that given the economy, they couldn't afford to let anybody cancel their membership and so, by the direction of his boss, whom handles these issues.

I tried to contact them by email about this problems several times with no response. When pressed for the details, they kept sending me to their FAQ page .. Their flustered explanation was to say that the agreement would be in force as long as Shipito decided it was in force, an answer I found rather extraordinary.

I told them that I didn't think that the California or Federal courts would not be sympathetic to that interpretation, to which they outright scoffed and would continue to charge whatever they thought was a proper fee.

Shipito.com has gone beyond mere predatory contract practices and is engaging in outright criminal activity. Do not trust these people with your credit card information as they have proven that they will take credit card info from one agreement and use it to charge for another one. Further, the only cancellation policy they can clearly define is not even existing.

On a personal note, the most annoying aspect of this is that these people arrogantly show you that they will continue to submit credit card charges for which they know they do not have legal authorization to charge (if by no other means in that they themselves confirmed the original membership cancellation) for services they fully admit they are incapable of providing in any reasonable manner.

Shipito are thieves and criminal, pure and simple. AVOID THEM AT ALL COST !!!

Stream Recorder 06-19-2011 03:10 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Shipito has 60'000+ clients, so you will definitely see negative reviews. They have a great forum, so you can easily find out feedback from many other users. And if you visit other forums, you may notice that Shipito is recommended more than any other freight forwarder.

A couple of comments about the "review":
Quote:
Originally Posted by DavidMa
Shipito / Shipito.com
Shipito.com in Torrance, California enticed my fiancée into a monthly membership for $25 and then added an assisted purchase service for which she paid separately $8.50 (plus cost of purchase, sales tax, shipping) and on top of that, they charged 10% commission from the purchase cost, but that wasn't enough... these Shipito scamers charged another 5% pretending to be Visa fees.
I've paid $50 for my yearly membership. If you don't need package consolidation, you won't pay a monthly fee at all (by using the Individual Packages plan).

Shipito does charge 10% for assisted purchases, but you don't have to use this service from them. There are plenty of online stores that can ship to Shipito warehouses including Amazon.

Shipito charges the 4.13% bank fee if you fill in your account via a credit card or paypal. But you can use a wire transfer to avoid this fee. Then you will pay $16 only. Wire transfer might be the best solution if you use assisted purchases.

Quote:
Originally Posted by DavidMa
When she had to order more items, they kept charging her card for every item they received. She called and cancelled the membership and even paid for an additional month that she didn't use due to their questionable calculations.

Despite this, she continued to be billed $25 a month because of the credit card information that the Shipito scammers got from her membership during registration, which did not cover any assisted purchases. When challenged on these fraudulent charges, the individual introduced as the senior manager explained that the membership was just like buying a car. If you decide to keep it in the garage, you still have to pay for it.
I don't really know how to comment this. You fill in your account first, and then the money from your account (deposit) is used. This comment is either too old, or it was written by someone who had never used Shipito at all.

If you continue using your Shipito account, but don't receive any packages, you should probably downgrade your account to a free one (the Individual Packages plan). Otherwise you will obviously be charged. However if your deposit is not sufficient, you will be switched to the Individual Packages plan automatically!

Quote:
Originally Posted by DavidMa
I tried to contact them by email about this problems several times with no response. When pressed for the details, they kept sending me to their FAQ page .. Their flustered explanation was to say that the agreement would be in force as long as Shipito decided it was in force, an answer I found rather extraordinary.
I contacted their support by e-mail dozens of times. I was getting replies very fast.

I also raised many questions in the forums, and never had any problem there too. I may think they should do some things differently, but don't expect them to do everything I possibly want.

Quote:
Originally Posted by DavidMa
I told them that I didn't think that the California or Federal courts would not be sympathetic to that interpretation, to which they outright scoffed and would continue to charge whatever they thought was a proper fee.
I wish I could see a court decision from this user.


Bottom line:
The review by DavidMa you posted doesn't look trustworthy.

I've been using Shipito since November 2010. They have processed 244 packages for me and sent 33 packages to me. And I have 6 more packages to consolidate in their Oregon (Tualatin) warehouse. Although I'm don't have a Gold or Silver status now, I'm still pretty satisfied with the company and plan to continue using it.

alexthunder 06-19-2011 06:16 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Never had any problems with Shipito too.

As for this "review", it is a well known false complaint. John from Shipito replied about it long ago:
Quote:
Originally Posted by John
I honestly don't know, but it really bothers me. There are people who write false reviews and now false complaints against Shipito. The said part is they never even been our customers. They never tried our service. They have a basic information about service wrong. It is basically just lies with the goal to damage our company.

This really bothers me. I don’t mind handling issues from real customers. But what do I do with outright lies? It is great that Internet gives power to customers to voice concerns, but what about false complains on anonymous websites?

Why I know that review is false?

Shipito never ever saves any customer credit cards! We have no technical ability to charge customer cards. This is basically not possible with our system.

Customer must come to our website and submit new payment. Otherwise it is not possible to pay for virtual mailbox fee. In case customer doesn't have any deposit on his/her account and doesn’t submit a new payment only one thing happens. His/her Virtual mailbox plan is switched to Individual Packages plan. Individual packages have no monthly fee. So that is all what happens. There is no contract. Nothing like buying a car or other bullshit someone wrote in the article.

Why are we doing it like this?
The main reason is security reasons. We don't want to save credit cards due to the security reasons. We don't want customers credit card information to be compromised. And the best security is not to save it at all.

The rest of the facts in the article is also incorrect. But I just wanted to focus on the main fact that the person who wrote this knows nothing about our service! Couldn't even try it.

stv9007 01-12-2012 05:33 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
im a customer. ive ordered 20 packages. all my dhl and usps packages got here. 9 packages i used their shipito airmail, of those ive only received 4. the oldest two were mailed november 9, 2011. never use their shipito airmail. they couldnt care less if they lose them. since they dont have tracking its like a license to steal. ive contacted the california attorney general. the ag replied and they will let me know how it goes. always use services with tracking. period.

alexthunder 04-13-2012 10:22 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Shipito is not ideal. For example, you may read the following complaints after 18 months of using Shipito. But still I haven't found anything better yet.

dvdvu 04-17-2012 04:01 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Most happy customers don't write reviews. It is those who have problems try to tell about them all over the Internet. No wonder the most popular companies get lots of negative reviews. So it is better to find real customers among those you know, if you really want to get a recommendation you can trust.

stephan 04-25-2012 05:59 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Avoid Shipito they are scammers. They have my package and I paid over 220 USD for the sending, but they do not want to send the package. They now say they have a 150 USD spending limit for credit cards. However they did not mention that when I made my payment of an amount larger than 150 USD. They do not want to refund my money either and are keeping my package hostage.

There cannot be any worse package forwarding company. Do not use this company!

Stream Ripper 04-25-2012 11:50 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 30203)
Never had any problems with Shipito too.

As for this "review", it is a well known false complaint. John from Shipito replied about it long ago:
Quote:
Originally Posted by alexthunder (Post 43357)
Shipito is not ideal. For example, you may read the following complaints after 18 months of using Shipito. But still I haven't found anything better yet.
So good or bad review from you? :cool:

alexthunder 04-26-2012 01:39 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stv9007 (Post 37328)
im a customer. ive ordered 20 packages. all my dhl and usps packages got here. 9 packages i used their shipito airmail, of those ive only received 4. the oldest two were mailed november 9, 2011. never use their shipito airmail. they couldnt care less if they lose them. since they dont have tracking its like a license to steal.
Personally I don't like shipping without a tracking number. Moreover I don't want to ship without insurance. I think that Shipito Air Mail should be used for cheap items only. I used it once for shipping a magazine and I got it without any problem.

Please also note that Shipito offers new Air Mail. Insurance is available for the new Air Mail. But their recommendation to use it only for small, light and inexpensive items remains the same.

Quote:
Originally Posted by stephan (Post 44569)
Avoid Shipito they are scammers. They have my package and I paid over 220 USD for the sending, but they do not want to send the package. They now say they have a 150 USD spending limit for credit cards. However they did not mention that when I made my payment of an amount larger than 150 USD. They do not want to refund my money either and are keeping my package hostage.
Scammers with more than 100 thousands clients? Really? Can you prove that you're a client of theirs by posting a screenshot of your package, your monthly spending limit and your current verification status?

They have a monthly spending limit. But it is very easy to provide 2 IDs and a utility bill to increase the limit significantly. The notarized 1583 form will increase it even more. And you can also do a wire transfer to fill in your account, then you will be able to spend thousands of dollars.

Even if you don't want to use Shipito anymore, you can send your package to any other parcel forwarder (package forwarding company, shipping forwarder, freight forwarding service). Shipping within the US will be much less then 220 USD. Or you can trash your package for free and get a refund (by check, paypal, wire transfer).

alexthunder 04-26-2012 01:46 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by Stream Ripper (Post 44583)
So good or bad review from you? :cool:
Good question :) I think that their price/quality ratio is very good. They do have some drawbacks. The only shipping forwarder that is significantly cheaper is russian Polar Express, but it has its own cons and it is good for Russian customers only. And there are no shipping forwarders that offer as many services as Shipito does.

Bottom line: Despite some drawbacks, I can recommend Shipito.

andypanda23 05-25-2012 02:23 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Shipito has lots of problems. But they are very minor. They offer MPS shipments through Fedex and TNT which allows me to save a lot. And these are very significant amounts considering the fact that I ship more then a dozen of heavy packages monthly.

I saw many ads that looked attractive at the first sight. But after reading reviews I wasn't thinking about trading Shipito for some other company. If you know any freight forwarder that is better for frequent shippers like me, please let me know.

Unimpressed Customer 06-06-2012 04:01 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Shipito.com is not a scam - it is just an EXTREMELY PREDATORY company.

I initially registered using a family member's credit card (I don't own a credit card). The payment was accepted, and an ordered placed to their address. However, once the packages arrived to shipito, they refused to accept payment to send them to my address. Why? Apparently I had violated one of their many, many obscure terms of use.

They then placed a hold on my account and demanded an insane amount of paperwork including passports, photos IDs, and letters signed by a notary. Well, identity theft lights started going off and the person whose card I had just used backed out. No way were they going to risk identity theft to get my packages cleared.

I tried to reason with employees (my province doesn't even have notaries) to allow me to use an alternative payment method like paypal, but no luck. The replies were short, uninformative, often ignored the question I asked in the first place, and just plain RUDE. I had never dealt with a company that so blatantly disrespected their customers.

In the meantime they had my packages hostage.

Frustrated, I gave up for a period of time, only to return to the site and find my packages no longer in my account. WHAT THE HELL? I was told that I would need to pay an additional fee to have them placed back in my account, and threatened that if I didn't pay the fee quickly, and immediately ship the packages after payment, the contents of my package would be LIQUIDATED.

WHAT KIND OF COMPANY DOES THAT?

Eventually I made a wire transfer, incurring fees for the money transfer, then additional fees from the company for accepting the wire transfer, two different fees for having my packages placed back into my account, then excessive fees for the shipping itself.

Total cost for shipping packages collectively weighing 2lbs?
Over $100.

STAY AWAY.

You would have to be a complete fool to use a company like shipito.

If you would like any additional information, such as copies of emails from the company I would be more than happy to provide them. Predatory companies like this should be taken down, and I'm more than willing to help with what information I have.

Employees I dealt with: Lindsey Oshiro, Jessica, Michelle, Jon, Phi.

alexthunder 06-07-2012 03:35 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by Unimpressed Customer (Post 47221)
Shipito.com is not a scam - it is just an EXTREMELY PREDATORY company.

I initially registered using a family member's credit card (I don't own a credit card). The payment was accepted, and an ordered placed to their address. However, once the packages arrived to shipito, they refused to accept payment to send them to my address. Why? Apparently I had violated one of their many, many obscure terms of use.

They then placed a hold on my account and demanded an insane amount of paperwork including passports, photos IDs, and letters signed by a notary. Well, identity theft lights started going off and the person whose card I had just used backed out. No way were they going to risk identity theft to get my packages cleared.

I tried to reason with employees (my province doesn't even have notaries) to allow me to use an alternative payment method like paypal, but no luck. The replies were short, uninformative, often ignored the question I asked in the first place, and just plain RUDE. I had never dealt with a company that so blatantly disrespected their customers.

In the meantime they had my packages hostage.

Frustrated, I gave up for a period of time, only to return to the site and find my packages no longer in my account. WHAT THE HELL? I was told that I would need to pay an additional fee to have them placed back in my account, and threatened that if I didn't pay the fee quickly, and immediately ship the packages after payment, the contents of my package would be LIQUIDATED.

WHAT KIND OF COMPANY DOES THAT?

Eventually I made a wire transfer, incurring fees for the money transfer, then additional fees from the company for accepting the wire transfer, two different fees for having my packages placed back into my account, then excessive fees for the shipping itself.

Total cost for shipping packages collectively weighing 2lbs?
Over $100.

STAY AWAY.

You would have to be a complete fool to use a company like shipito.

If you would like any additional information, such as copies of emails from the company I would be more than happy to provide them. Predatory companies like this should be taken down, and I'm more than willing to help with what information I have.

Employees I dealt with: Lindsey Oshiro, Jessica, Michelle, Jon, Phi.
Their terms are pretty simple. Just learn the terms BEFORE using any service.

They do require account validation. More than a hundred thousands clients have validated their accounts, so this shouldn't be a big problem. You may scan your 2 IDs and your utility bill, plus fill their form. You may just send all these documents to them via e-mail.

I did exactly that. E-mailed 2 IDs, a phone bill and their form 1583. I didn't have the 1583 form or any other documents notary signed. This allowed me to consolidate more than 100 packages and send 20 of them to Russia. Sometimes I was sending 2-3 packages of 8-16 kg per month. My monthly spending limit has always been high enough even for more packages. Customers who send more or use more expensive shipping methods can always have the documents signed by a notary to increase their spending limits. They can also use wire transfers.

You do need to fill your account with your own card or your paypal account. This is clearly mentioned in their terms. You used someone else's credit card, so you might have added this name to your Shipito account and validated it.

To fill in your account you may also use third party companies (that usually accept payments by more popular local methods). Wire transfers can also be sent, but they can be costly if you transfer small amounts.

It is easy to validate your account and fill it in. As soon as you do it, you can send your package. As I have mentioned before, Shipito.com is not ideal, but I don't really see much problems here. Believe it or not some other shipping forwarders are just a nightmare.

stayingalive 07-05-2012 06:40 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by Unimpressed Customer (Post 47221)
Shipito.com is not a scam - it is just an EXTREMELY PREDATORY company.

I initially registered using a family member's credit card (I don't own a credit card). The payment was accepted, and an ordered placed to their address. However, once the packages arrived to shipito, they refused to accept payment to send them to my address. Why? Apparently I had violated one of their many, many obscure terms of use.

They then placed a hold on my account and demanded an insane amount of paperwork including passports, photos IDs, and letters signed by a notary. Well, identity theft lights started going off and the person whose card I had just used backed out. No way were they going to risk identity theft to get my packages cleared.

I tried to reason with employees (my province doesn't even have notaries) to allow me to use an alternative payment method like paypal, but no luck. The replies were short, uninformative, often ignored the question I asked in the first place, and just plain RUDE. I had never dealt with a company that so blatantly disrespected their customers.

In the meantime they had my packages hostage.

Frustrated, I gave up for a period of time, only to return to the site and find my packages no longer in my account. WHAT THE HELL? I was told that I would need to pay an additional fee to have them placed back in my account, and threatened that if I didn't pay the fee quickly, and immediately ship the packages after payment, the contents of my package would be LIQUIDATED.

WHAT KIND OF COMPANY DOES THAT?

Eventually I made a wire transfer, incurring fees for the money transfer, then additional fees from the company for accepting the wire transfer, two different fees for having my packages placed back into my account, then excessive fees for the shipping itself.

Total cost for shipping packages collectively weighing 2lbs?
Over $100.

STAY AWAY.

You would have to be a complete fool to use a company like shipito.

If you would like any additional information, such as copies of emails from the company I would be more than happy to provide them. Predatory companies like this should be taken down, and I'm more than willing to help with what information I have.

Employees I dealt with: Lindsey Oshiro, Jessica, Michelle, Jon, Phi.
This absolutely echoes my situation.

They are the worst company I have ever dealt with.

I couldn't get them to send my goods unless I paid via wire transfer. And they charge a $16.00 fee for wire transfer. The reason? I had exceeded my monthly spending limit.

Here's the kicker, I had deposited $500.00 into my account via credit card to ensure smooth transactions and quick shipping. But I wasn't allowed to use that to send my packages.

The reason they gave is that I could get a chargeback from my credit card company.

The staff told me they would refund my credit card but that meant about $50.00 worth of charges in international transaction fees and dollar conversion. I told a staff member that it would be cheaper for me to get a chargeback as the bank wouldn't charge me fees.

Next thing I know, my account is limited and I can ONLY pay via wire transfer.

Now they're withholding my property. It will cost me an additional $50.00 to pay via wire transfer in fees (including their $16.00 fee).

Given how concerned they were over chargebacks, I'd say the credit card companies are onto them. So if you have a deposit with Shipit, get onto your credit card company and demand a chargeback STAT.

DON'T USE SHIPITO UNLESS YOU ENJOY BEING TREATED LIKE A CRIMINAL.

stayingalive 07-05-2012 06:56 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 30203)
Never had any problems with Shipito too.

As for this "review", it is a well known false complaint. John from Shipito replied about it long ago:


John from Shipito may be correct when he says that they don't store credit card numbers, but they get around that by making you place a deposit. Then they just deduct whatever they want from that deposit.

Basically David's review tallies with my experience with Shipito.

I have dozens of emails that I'm prepared to share which support my experience of Shipito.

Shipito have a nerve saying that a customer is lying. I've never come across a company that is as rude, deceitful and downright impossible as Shipito.

stayingalive 07-05-2012 07:04 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 47243)
To fill in your account you may also use third party companies (that usually accept payments by more popular local methods). Wire transfers can also be sent, but they can be costly if you transfer small amounts.
NEVER pay a company via wire transfer - especially using a third party company.

You have no fallback position if the company does not deliver the service you paid for. It's like sending someone cash in an envelope.

If a company won't let you pay via credit card or paypal, AVOID AT ALL COSTS. It means they are not legitimate.

In Shipito's case, they have obviously had many complaints about them through credit card companies and Paypal - that's why they try to get your money through wire transfers. That should set off alarm bells.

alexthunder 07-06-2012 12:02 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48862)
John from Shipito may be correct when he says that they don't store credit card numbers, but they get around that by making you place a deposit. Then they just deduct whatever they want from that deposit.
I pay $50 per year. Then I transfer exactly the amount that needed to send a consolidated package. In fact this is the best way when using Paypal as it allows to return money in case of a problem.

Quote:
Originally Posted by stayingalive (Post 48862)
Basically David's review tallies with my experience with Shipito.

I have dozens of emails that I'm prepared to share which support my experience of Shipito.

Shipito have a nerve saying that a customer is lying. I've never come across a company that is as rude, deceitful and downright impossible as Shipito.
You may share your experience in the Shipito forum, so that they can reply to you and confirm that you're a real customer of theirs. Post a link to your forum thread here.

Quote:
Originally Posted by stayingalive (Post 48863)
NEVER pay a company via wire transfer - especially using a third party company.

You have no fallback position if the company does not deliver the service you paid for. It's like sending someone cash in an envelope.

If a company won't let you pay via credit card or paypal, AVOID AT ALL COSTS. It means they are not legitimate.
It is a good idea to use Paypal for new companies. Credit card information can be stolen.

In case of Shipito, wire transfer is just a convenient way to transfer large amounts cheaply. It is more for customers who use the service a lot and prefer to save.

Shipito has more than a hundred of thousands of customers (no wonder you may find lots of negative feedback for the company that big). Even if you pay via a wire transfer, don't see any problem returning your money.

alexthunder 07-06-2012 12:18 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48860)
This post reads like it's been written by a Shipito employee.
Why would a Shipito employee write the following review:
Complaints after 18 months of using Shipito ?
Want to see my messages in the Shipito forum as well?

Quote:
Originally Posted by stayingalive (Post 48860)
Really? And you know this how?
You may get the amount of clients from the mailbox numbers. My account number is 30 thousand something. I saw many accounts with numbers from 34000 to 99999. Newer accounts use numbers like A0001 and B6000.

stayingalive 07-06-2012 08:24 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48871)

It is a good idea to use Paypal for new companies. Credit card information can be stolen.
Yeah, it's a good idea to use Paypal. That's my point. They won't let me pay via Paypal. :rolleyes:

Quote:
Even if you pay via a wire transfer, don't see any problem returning your money.
My dealings with Shipito have been absolutely horrible - I've never been treated so badly by any company. I would not rely on them to return any money.

stayingalive 07-06-2012 08:26 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48872)
Why would a Shipito employee write the following article:
Complaints after 18 months of using Shipito ?
Want to see my messages in the Shipito forum as well?
I deleted my post after reading your list of complaints as I was wrong to accuse you of being a Shipito employee.

I still don't get why you're defending them so much, especially after they've obviously treated you fairly badly.

stayingalive 07-06-2012 08:35 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48871)
You may share your experience in the Shipito forum, so that they can reply to you and confirm that you're a real customer of theirs. Post a link to your forum thread here.
I'm not posting in the Shipito forum. I do not want anything more to do with them. My only interest is in sharing my experience so other people don't have to through it.

I wish I had read a thread like this before I used Shipito - I'd have saved myself a lot of money and unnecessary hassle.

alexthunder 07-06-2012 10:33 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48903)
I still don't get why you're defending them so much, especially after they've obviously treated you fairly badly.
They didn't treat me badly.

Shipito services were very cheap. Now they are more expensive compared to many russian freight forwarders. But I haven't found any US freight forwarder that is cheaper than Shipito for countries besides Russia and which is reliable, offers many shipping methods.

Quote:
Originally Posted by stayingalive (Post 48904)
I'm not posting in the Shipito forum. I do not want anything more to do with them. My only interest is in sharing my experience so other people don't have to through it.
I used to work in a support team for a software company. Few inquiries were positive. By reading their forum you could think that their software was just awful. It was the time when I realised that glad customers don't really tend to post anything. But as soon as they have a problem, they do leave negative feedback.

There are many Shipito competitors who make fake reviews on how bad Shipito is (we had the same problem in the software company). Plus I saw many customers in the forum who just didn't want to admit their own faults blaming Shipito for everything. I must repeat that Shipito is not ideal. It has some growth problems, but all 2 their old warehouses in California and 1 in Oregon are full of packages. This proves that Shipito is good for thousands or even tens of thousands of customers no matter how many negative reviews you read.

Few companies (like Zappos) try to satisfy their customers by all means. Such companies usually have lots of positive feedback. But everything costs money, so goods and services of such companies are very costly. Shipito offers moderate and low cost pricing, so I don't expect excellent experience as a customer. I get what I pay for.

Posting in the Shipito forum will prove that you really were a customer. Besides the forum allows to understand that the company is very transparent and its employees try to solve problems.

stayingalive 07-06-2012 05:36 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48911)
They didn't treat me badly.

Shipito were very cheap. Now they are more expensive compared to many russian freight forwarders. But I haven't found any US freight forwarder that is cheaper, more reliable and offers so many shipping methods.


I used to work in a support team for a software company. Few inquiries were positive. By reading their forum you could think that their software was just awful. It was the time when I realised that glad customers don't really tend to post anything. But as soon as they have a problem, they do leave negative feedback.

There are many Shipito competitors who make fake reviews on how bad Shipito is (we had the same problem in the software company). Plus I saw many customers in the forum who just didn't want to admit their own faults blaming Shipito for everything. I must repeat that Shipito is not ideal. It has some growth problems, but all 2 their old warehouses in California and 1 in Oregon are full of packages. This proves that Shipito is good for thousands or even tens of thousands of customers no matter how many negative reviews you read.

Few companies (like Zappos) try to satisfy their customers by all means. Such companies usually have lots of positive feedback. But everything costs money, so goods and services of such companies are very costly. Shipito offers moderate and low cost pricing, so I don't expect excellent experience as a customer. I get what I pay for.

Posting in the Shipito forum will prove that you really were a customer. Besides the forum allows to understand that the company is very transparent and its employees try to solve problems.
I have dealt with many international suppliers in building my company. The vast majority of my experiences are positive and I am a loyal customer.

Never, in all my years of doing business internationally, have I come across a company with such poor customer service as Shipito.

You say that there are customers who don't want to admit their "faults". What happened to the customer is always right?

In Shipito's case, their terms of use are incredibly complicated and draconian. You need a degree in shipping to understand how their business works.

I saw that there was a monthly limit but I presumed that having the funds on deposit would mean that packages could be sent. After all, the system accepted my $500.00 deposit. How was I supposed to know that Shipito wouldn't let me spend my own money? What company does that - stops a customer spending money?

Shipito may appear to be cheap but it's actually more expensive than alternatives by the time you add up all their charges. And they charge for everything. Even to return your deposit, there's a $6.50 charge.

I predict that Shipito will end up closing, leaving loyal customers like you stuck. No company with their reputation and poor customer service can survive in a competitive environment.

alexthunder 07-06-2012 11:46 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48921)
I saw that there was a monthly limit but I presumed that having the funds on deposit would mean that packages could be sent. After all, the system accepted my $500.00 deposit. How was I supposed to know that Shipito wouldn't let me spend my own money? What company does that - stops a customer spending money?
Were you transferring your money to Shipito using your own credit card / paypal? They do block your account when you use someone elses, so you may need to add another person to the account and validate it using his/her IDs, form 1583,...

What documents have you provided to validate your account? What percentage did you see on the validation scale?

Quote:
Originally Posted by alexthunder (Post 48911)
Shipito may appear to be cheap but it's actually more expensive than alternatives by the time you add up all their charges. And they charge for everything. Even to return your deposit, there's a $6.50 charge.
Can you mention any reliable freight forwarders that are cheaper and offer better customer service? Many customers report about MyUS and VIAddress and their reports are much worse than the ones about Shipito.

Quote:
Originally Posted by alexthunder (Post 48911)
I predict that Shipito will end up closing, leaving loyal customers like you stuck. No company with their reputation and poor customer service can survive in a competitive environment.
I read a lot about other package forwarders (parcel forwarding companies, freight forwarders). Some of them open your package without your permission. I also saw many reports when some items were stolen supposedely by employees. And I saw some cases when packages were sent to wrong addresses.

I don't have any problem with their limits, because my account is 83% validated. And $600 allows me to send two 36"x17"x17" packages per month, and my limit is much higher than $600. I have sent many packages already and their fees are very predictable. They are not much higher than you get for shipping only when using Shipito calculator.

I got all 20+ packages from Shipito. No items were stolen or damaged. Of course this is not only because of Shipito, but also because of the customs and postal services. But all these reasons are good enough to stay with Shipito, although I'm not loyal to Shipito at all.

stayingalive 07-07-2012 05:42 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48927)
Were you transferring your money to Shipito using your own credit card / paypal? They do block your account when you use someone elses, so you may need to add another person to the account and validate it using his/her IDs, form 1583,...

What documents have you provided to validate your account? What percentage did you see on the validation scale?
Yes, I was using my own credit card. I had supplied enough documents to get to 63%.

Quote:
Can you mention any reliable freight forwarders that are cheaper and offer better customer service? Many customers report about MyUS and VIAddress and their reports are much worse than the ones about Shipito.
Shipito seems to have the worst online reputation. Bongo gets better reviews but I haven't investigated their pricing. I would be prepared to pay more for better service. I'll look into MyUS.

alexthunder 07-07-2012 11:44 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48945)
Bongo gets better reviews but I haven't investigated their pricing.
DHL and Fedex are not an option for me at all no matter what kind of reviews Bongo gets. Not to mention that their Fedex rates are much higher for my destination (Shipito has great Fedex discounts because of the volume, plus their MPS shipment allows to save even more).

stayingalive 07-08-2012 07:19 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48966)
DHL and Fedex are not an option for me at all no matter what kind of reviews Bongo gets. Not to mention that their Fedex rates are much higher for my destination (Shipito has great Fedex discounts because of the volume, plus their MPS shipment allows to save even more).
Shipito didn't work out to be cheaper for me. I'm paying a $40-50 "fine" to have a $150.00 shipment sent (wire transfer fees + lousy dollar conversion rate).

But some good news - I discussed it with my credit card company and they said I am entitled to a chargeback on Shipito. They were concerned to hear that Shipito is refusing to take credit cards or Paypal and said I should be very careful about a wire transfer.

Bongo's reviews aren't stellar. Not as bad as Shipito's but I'm pretty wary after weeks and weeks of headaches.

I'm going to try MyUS next - thanks for the tip, Alex. Fingers crossed.

stayingalive 07-08-2012 07:31 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Alex, MyUS say they have free consolidation. :)

Given I was paying Shipito $8.50 per package plus another $8.50 for a special request (my orders wouldn't fit in a small box) = a minimum of $42.50 per shipment, even if MyUS shipping rates are more, I will probably be better off.

The only thing is that they don't have TNT, who tend to be cheaper to my country than DHL or Fedex.

alexthunder 07-08-2012 12:18 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48983)
I'm going to try MyUS next - thanks for the tip, Alex.
From what I have read, people usually switch from MyUS to Shipito. But hope you will have better experience.

Try to use coupon code shipito20 for getting 20% discount onto DHL and Fedex. MyUS gives it to unhappy Shipito customers.

stayingalive 07-09-2012 06:46 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by alexthunder (Post 48993)
From what I have read, people usually switch from MyUS to Shipito. But hope you will have better experience.

Try to use coupon code shipito20 for getting 20% discount onto DHL and Fedex. MyUS gives it to unhappy Shipito customers.


Thanks muchly, Alex. You've helped make up for my negative Shipito experience. :D

StreamRecorder 07-18-2012 04:54 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by stayingalive (Post 48986)
Ugh! Hate Shipito! They were horrible! I did go to MyUS and if you have an upgraded account the consolidation is free. I wish I would have read all the fine print with Shipito. I had a bunch of packages come in and wanted everything shipped in one box, they charged me $25 to process them coming in (huh??) and $20 extra to process going out on top of the shipping costs. Insane! Sorry for the rant but they are horrible! So far so good with MyUS. There definitely haven't been any extra charges on my packages like Shipito.
The cost of package consolidation is very clear on Shipito. And considering shipping costs of MyUS, it has always been much cheaper to use Shipito for me. However it doesn't really make sense to consolidate cheap packages when using Shipito now. I don't really have many packages cheaper than $50.

alexthunder 07-19-2012 08:20 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by StreamRecorder (Post 49487)
The cost of package consolidation is very clear on Shipito. And considering shipping costs of MyUS, it has always been much cheaper to use Shipito for me. However it doesn't really make sense to consolidate cheap packages when using Shipito now. I don't really have many packages cheaper than $50.
Totally agree with you.

shipito 07-21-2012 08:26 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by Riley0826 (Post 49445)
Ugh! Hate Shipito! They were horrible! I did go to MyUS and if you have an upgraded account the consolidation is free. I wish I would have read all the fine print with Shipito. I had a bunch of packages come in and wanted everything shipped in one box, they charged me $25 to process them coming in (huh??) and $20 extra to process going out on top of the shipping costs. Insane! Sorry for the rant but they are horrible! So far so good with MyUS. There definitely haven't been any extra charges on my packages like Shipito.
I wish the admin provides me IP address of the user Riley0826. When I enter Riley0826 on Google I see this user registered on hundreds of forum and always writes 1-2 posts how Shipito! They were horrible! I did go to MyUS is fantastic.

If it is possible please provide the information. Thank you!

alexthunder 07-22-2012 03:05 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by shipito (Post 49622)
I wish the admin provides me IP address of the user Riley0826. When I enter Riley0826 on Google I see this user registered on hundreds of forum and always writes 1-2 posts how Shipito! They were horrible! I did go to MyUS is fantastic.

If it is possible please provide the information. Thank you!
Riley0826 used the 174.47.44.30. So the user is located in Tampa, Florida. Obviously users from the U.S. hardly need to use any shipping forwarders.

Not let's take a look at MyUS:
Code:
4299 Express Lane
Suite L1000
Sarasota, Florida 34238
United States

Registered through: GoDaddy.com, LLC
Domain Name: MYUS.COM
  Created on: 17-Mar-99
  Expires on: 16-Mar-16
  Last Updated on: 20-Jul-12

Administrative Contact:
  Anderson, Jeff  monitor.admins@myus.com
  MyUS.com
  4299 Express Lane
  Suite L1000
  Sarasota, Florida 34238
  United States
  +1.9412274444      Fax -- +1.9419244440

Technical Contact:
  Anderson, Jeff  monitor.admins@myus.com
  MyUS.com
  4299 Express Lane
  Suite L1000
  Sarasota, Florida 34238
  United States
  +1.9412274444      Fax -- +1.9419244440

Domain servers in listed order:
  PDNS01.DOMAINCONTROL.COM
  PDNS02.DOMAINCONTROL.COM
So obviously the review posted was fake (no matter whether it was posted by MyUS or TriangleMarketing employee). I have deleted the post and banned the user.

escopwxa 08-29-2012 03:49 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Don't trust any online reviews. Believe me, I've been doing them for money for many companies.

I've read this thread and see no real proofs that Shipito is a scam. Many people are just angry about the company only because they don't want to read the ToS. And there are many competitors who are not happy about success of Shipito, so they post negative comments all over. They don't even try to hide their IP address that belongs to continental U.S.

Personally I have no choice, but to use Shipito. Haven't found anything cheaper. Well there are individuals that do it better and cheaper, but who knows what to expect from someone you don't know?

j.ul.o.n.gju.l.o.ng20.1.2 08-29-2012 07:13 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by escopwxa (Post 53465)
Don't trust any online reviews. Believe me, I've been doing them for money for many companies.
How can I trust your opinion after that :D

Personally I use Shipito for many years. I'm pretty satisfied by it.

qweasd11 09-23-2012 10:51 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
It is a legitimate service. I have used it many times.

mrdelurk 01-17-2013 06:38 PM

Re: Is Shipito.com a scam, fraud or a legit service?


 
I used Shipito once. As a first time user, I must admit, one develops a strong love-hate relationship to the company.

I sent them a package with a check attached that prepaid air mail forwarding. Nothing happened for a month. When I inquired they said they don't see it and asked what's my box number. "Box number?" Who cares? I don't ask the post office either what bins they use for my mail.

OK, so there's some weird fixation with box numbers here. Fine, let's humor these guys since they got my package. I took out a Shipito box number for $9. "My box number is XXX. So can you please find my package?"

They found it. Oh? So all this was just for $9? Why not just add $9 to the shipping quote and not aggravate people. Shipito still wouldn't touch the check I taped to the shipment in an envelope with their name on it. Fine guys, I pay another $8 for you to tear all that up, here comes the same $160 with PayPal. Mail my package already, would ya.

Nope, they still won't. I must submit 5 utility bills with my name, notarized copy of a personal document, and they'd prefer that I transfered the amount via bank (which costs $40). Looks like mailing requirements from some Communist regime, not a First World business. Are these guys really in shipping or do they just collect people's personal data for the KGB? Or is this a ruse to make shippers just walk away so the package can be sold on eBay?

To find out, I uploaded some 5 bills of little importance (who cares if the KGB learns my monthly charges for Roku). The response was, they'll "decide" in a few days if they'll ship my fully paid package. Reading this, I totally lost my cool. I replied, I only plan to ship this one package with Shipito, and I'm ready to send in FedEx to fetch it from their warehouse and ship it if they don't get it going already. There was silence for a while, then an answer came that they made an exception and the package ships tomorrow.

Oh. Yay? Maybe they ARE a bona fide shipping business, after all. Just run a bit... peculiarly. We'll see if that air mail package really shows up.

And it did. In 25 days, but it arrived. Now - in 25 days one could pretty much get it there by truck & boat, but who cares, I used Shipito because USPS just wouldn't take the box for being 5 inches longer than their arbitrary choice. ("Which 5 inches of this instrument do I saw off?") All in all, Shipito delivered. But I can see how someone else less patient might totally freak out and run away screaming. I was close to it too :)

alexthunder 01-18-2013 02:44 AM

Re: Is Shipito.com a scam, fraud or a legit service?


 
Quote:
Originally Posted by mrdelurk (Post 58630)
I sent them a package with a check attached that prepaid air mail forwarding. Nothing happened for a month. When I inquired they said they don't see it and asked what's my box number. "Box number?" Who cares? I don't ask the post office either what bins they use for my mail.

OK, so there's some weird fixation with box numbers here. Fine, let's humor these guys since they got my package. I took out a Shipito box number for $9. "My box number is XXX. So can you please find my package?"

They found it. Oh? So all this was just for $9? Why not just add $9 to the shipping quote and not aggravate people.
You get your virtual address first then use it to mail your packages. Why would anyone ship the package first and then think about the address? There is no any fee for adding your package to your mailbox if you use a correct address.

Quote:
Originally Posted by mrdelurk (Post 58630)
Shipito still wouldn't touch the check I taped to the shipment in an envelope with their name on it. Fine guys, I pay another $8 for you to tear all that up, here comes the same $160 with PayPal. Mail my package already, would ya.

Nope, they still won't. I must submit 5 utility bills with my name, notarized copy of a personal document, and they'd prefer that I transfered the amount via bank (which costs $40). Looks like mailing requirements from some Communist regime, not a First World business. Are these guys really in shipping or do they just collect people's personal data for the KGB? Or is this a ruse to make shippers just walk away so the package can be sold on eBay?
I've been using Shipito for 2,5 years without providing a notarized copy. They won't accept any letters sent to my address, but I'm only interested in packages and magazines, so this is fine for me.

There are too many frauds in this business, so credit cards and paypal payments are not final. I understand why Shipito requires the documents, although I don't really like to send any documents to companies. But it needs to be done once, so not such a big deal.

My bank charges 1% ($15 min) for a wire transfer. $40 is really too much.

Quote:
Originally Posted by mrdelurk (Post 58630)
We'll see if that air mail package really shows up.

And it did. In 25 days, but it arrived. Now - in 25 days one could pretty much get it there by truck & boat, but who cares, I used Shipito because USPS just wouldn't take the box for being 5 inches longer than their arbitrary choice. ("Which 5 inches of this instrument do I saw off?") All in all, Shipito delivered. But I can see how someone else less patient might totally freak out and run away screaming. I was close to it too :)
Airmail is very slow. State posts are usually slower during Christmas and New year too. My last package send by USPS Express Mail left San Francisco 8 days ago, but still hasn't arrived in Russia (although most packages were delivered to me from Shipito for 8-14 days).

Anyway Shipito is not ideal. There are cheaper alternatives for Russia (although I haven't found anything better for most other countries of the world). And their packing is far away from what Russian competitors offer (again not a big problem for most other countries of the world, because their postal service handle packages way much better).


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