Recording LOVEFiLM ( lovefilm.com = lovefilm.co.uk )

Re: Recording LOVEFiLM ( lovefilm.com = lovefilm.co.uk )

 

Seems to be a known fact that you must cancel Lovefilm thru the phone line. There seems to be a trick.. try to cancel online *after* 10-11pm (GMT +00:00). Please check if the webpage looks different then!

And if you cant cancel it (because they dont pick up the phone or have some excuses), just cancel your credit card. That's the safest method anyway ;)

Quite a few people (at the end of their subscription month) experience problems with lovefilm phone customer service!! :eek:

ref: http://www.eurogamer.net/forum_threa...read_id=141686 :eek: :eek:

Just let us know how the phone call went for you!

Re: Recording LOVEFiLM ( lovefilm.com = lovefilm.co.uk )

 

i called them around noon (London, UK time) and was connected to a man i couldnt understand very well and all of a sudden the connection was dead (total silence). I redialed both numbers but from that point on my call didnt get transferred to a human agent ("adviser") again and for hours i was kept on hold in the waiting loop. I hung up several times, i redialed again and again and again. And it kept going this way: phone waiting loop (with music and intermittent male voice explaining the same stuff/ads/offers/etc over and over again) for hours!

Then, at some point in the afternoon (~3p.m., London, UK time), the automatic phone message (waiting loop) changed, saying (with female voice) "please call back during opening hours between 8am and 10pm, 7days a week".

Clearly it was impossible to cancel my account over the phone line! I got to speak to a human being only once within 3 hours (and he cut the connection!!)!

Interestingly, at ~03:30p.m., when i reloaded the Cancel-webpage, it got the chance to cancel the account online!

,

They say that they can be reached 7days a week from 8a.m. to 10p.m.. Then try the following: Call them at 4p.m. (London, UK time)! Don't be surprised if the answering machine says "you're calling out of business hours"!

So a good time to call them is in the morning (London, UK time). Or wait until ~4p.m. and try the online cancellation again. As my screenshot proves, it is possible to cancel online... it only depends on the hour/time during the day.

Lovefilm?

Selection is poor. Video quality is poor. Prices are high. And cancellation a big pain in the ass. :eek:

Lovefilm??

Never agian. No thanks!! :mad:

Re: Recording LOVEFiLM ( lovefilm.com = lovefilm.co.uk )

 

Just reporting *FYI*, i've been testing lovefilm.de Video on Demand and while it's true that RTMPexplorer and GetFLV can download the videos more or less fine, i get best results with TubeDigger because of its automatic resume function.

With GFLV, the first ~2 videos i tried to download, no problem. After that batch, i tried hard to download more videos the next day but after a few seconds of download i had to manually STOP and START, i.e. RESUME, the downloads, and this stop'n go reminded me of Amazon Instant Video downloads.

With TubeDigger, i am downloading now 3 videos simultaneously, and you can tell when/where the program resumes a download. It works perfectly well. You dont have to do anything. The download just goes on and on and on .. until completion.

Rtmpexplorer and rtmpdump interrupted the download at some point too (for example at 1.8%) and the automatic resume failed.

So my recommendation goes to TubeDigger (for lovefilm.de, and probably for the other lovefilm websites too)!!

As a final note:
lovefilm streaming videos are in low resolution (= low quality). You get better quality from torrents, blogs, and other FREE sites. i would keep lovefilm streams only if you're a movie collector and cant find the video elsewhere, or if you need German language synch'ed videos.